The JCCP’s online complaints portal has been shortlisted for the Best Initiative/Strategic Project category at the 2025 Aesthetics Awards. This groundbreaking initiative was designed to address a critical need within the aesthetics sector: ensuring public safety through improved mechanisms for raising complaints and concerns.

The complaints portal was developed in response to a need for a centralised, transparent system to address safety and ethical concerns within the aesthetics sector. Traditionally, patients and stakeholders lacked a consistent means of reporting concerns about practitioners, treatment providers, or products. The JCCP sought to bridge this gap with a user-friendly platform that allows individuals to submit complaints anonymously or confidentially. This has provided a vital service for both patients and professionals by offering a clear and accessible way to address issues affecting public care and safety.

The importance of this initiative cannot be overstated. As the popularity of non-surgical aesthetic procedures increases, so does the risk of substandard practices and unethical behaviour. The JCCP’s portal directly addresses this challenge by ensuring that complaints are handled in a professional, transparent manner. The portal covers a wide range of concerns, from practitioner misconduct to issues with training providers and manufacturers. This comprehensive approach ensures that all aspects of the aesthetic industry are subject to the same standards of safety and ethics.

A key feature of the portal is its ability to work collaboratively with regulatory bodies, such as the Advertising Standards Authority (ASA), Professional Statutory Regulators (GMC, GDC, NMC), and Environmental Health Officers (EHOs). These partnerships ensure that complaints are investigated thoroughly and lead to tangible actions, such as investigations, public warnings, and regulatory enforcement.

To vote:

1. Visit the finalists page on the website: https://aestheticsawards.com/2025/en/page/finalists-2025
2. Scroll to your category (voteable categories are listed in the second half of the page)
3. Click ‘Login to vote’ or 'Vote now' under the entry you wish to vote for
4. If you aren't logged in, register for an account or login to the Aesthetics Awards website to vote for a winner.
5. Cast your vote.